Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
The exact location where the issue occurred, such as the zone, equipment, floor, or room.
How often the issue occurred and when it happened, such as on a specific date, regularly at a certain time of day, or as an isolated incident.
Please use the same area and system names as shown in the BMS and meteoviva cockpit. This will help us process your request more quickly and accurately.
Required fields are marked with an asterisk*
{"xsrfToken":"b55fa170a1decae3ed497868f7523dbaa17e375a_lout","branding":{"id":"3","key":"msd","name":"meteoviva service desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/34","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c7b000","headerLinkHoverBGColor":"#c7b000","headerBadgeColor":"#c7b000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e5132c3a-3410-4407-99d5-92b7477c2f77/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzAxMzhkYi1kODQzLTQ3YWMtYjdlYS1iZmY1OGU1ZGUyOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1MTMyYzNhLTM0MTAtNDQwNy05OWQ1LTkyYjc0NzdjMmY3NyI6WyJyZWFkIl19LCJleHAiOjE3Nzk1NTAyNjAsIm5iZiI6MTc3OTU0OTY2MH0.D-LKgsslIxkNW59OrUxE7uYfqa_XkLTefGcL3Hp8XR8&client=530138db-d843-47ac-b7ea-bff58e5de296&mode=fit","logoId":"e5132c3a-3410-4407-99d5-92b7477c2f77","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#76b72a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/446a9b13-7c18-4805-8584-6e76bad3953b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzAxMzhkYi1kODQzLTQ3YWMtYjdlYS1iZmY1OGU1ZGUyOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0NmE5YjEzLTdjMTgtNDgwNS04NTg0LTZlNzZiYWQzOTUzYiI6WyJyZWFkIl19LCJleHAiOjE3Nzk1NTAyNjAsIm5iZiI6MTc3OTU0OTY2MH0._Hhwq9Bh-2qhF5vVWXOakI-R7nnKYtmsoUfV_ibQGpM&client=530138db-d843-47ac-b7ea-bff58e5de296&height=300&mode=fit","bannerMediaApiFileId":"446a9b13-7c18-4805-8584-6e76bad3953b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#6f6f6e","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"msd","projectId":10183,"serviceDeskId":3,"name":"meteoviva service desk","description":"<p>We’re here to help. Please use the options below to submit a request to the meteoviva service desk.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"649","name":"Anything else?","descriptionHtml":"<p>No matching request type? Share your ideas, questions, or feedback here.<br> Provide details below and attach files if helpful. We’ll get back to you soon.</p>","callToAction":"Anything else?","introHtml":"<p>If no other request type fits, use this form to share your request.</p>","icon":10580,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[170],"key":""},{"id":"615","name":"Ideas to improve operations with meteoviva?","descriptionHtml":"<p>Use this form to share ideas for improving building operations, such as:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Changes to occupancy times (e.g., tenant changes)</li>\n <li>HVAC run hour adjustments</li>\n <li>Scheduled special events</li>\n <li>Setpoint changes (e.g., pressure, room temperature, flow temperature)</li>\n <li>Comfort/operational optimizations (e.g., drafts, noise, insufficient room heating)</li>\n</ul>\n<p>If the building behavior doesn't match the control data or needs adjustment, please submit your request including:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>System/room/zone name (from BMS or meteoviva Cockpit)</li>\n <li>Desired value/change (e.g., run times, setpoints, schedule)</li>\n <li>Start date (for temporary changes, add end date)</li>\n <li>Optional: brief description of context / background</li>\n</ul>\n<p>Before implementation, we review all requests for climate/energy optimization and contact you as needed.</p>","callToAction":"Ideas to improve operations with meteoviva?","introHtml":"<p>Share ideas to optimize your building with meteoviva.</p>","icon":10592,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[170],"key":""},{"id":"578","name":"Information for meteoviva","descriptionHtml":"<p>When notifying meteoviva, please include the following:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Reason/context (e.g., maintenance, malfunction, vacancy, renovation)</li>\n <li>Affected systems/areas</li>\n <li>Start and end times</li>\n <li>Other relevant information</li>\n</ul>\n<p>If deactivating meteoviva climate, specify effective time and expected duration.</p>","callToAction":"Information for meteoviva","introHtml":"<p>Let us know about maintenance, malfunctions, vacancies, etc.</p>","icon":10511,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[170],"key":""},{"id":"580","name":"Questions about the meteoviva cockpit?","descriptionHtml":"<p>Submit inquiries about using the meteoviva cockpit or data point visualization here. Screenshots of relevant areas help us process your request quickly and efficiently.</p>\n<p>If you need a general cockpit introduction, please let us know and we'll contact you with available dates.</p>","callToAction":"Questions about the meteoviva cockpit?","introHtml":"<p>Submit your cockpit questions here.</p>","icon":10544,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[170],"key":""},{"id":"545","name":"Report a comfort issue that needs attention","descriptionHtml":"<p>Please provide:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>The exact location where the issue occurred, such as the zone, equipment, floor, or room.</li>\n <li>How often the issue occurred and when it happened, such as on a specific date, regularly at a certain time of day, or as an isolated incident.<br> Please use the same area and system names as shown in the BMS and meteoviva cockpit. This will help us process your request more quickly and accurately.</li>\n</ul>","callToAction":"Report a comfort issue that needs attention","introHtml":"<p>Use this form for ongoing or persistent comfort issues.</p>","icon":10520,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"648","name":"Request a meeting","descriptionHtml":"<p>This covers one-time discussions or regular meetings. We'll follow up with date options upon review.</p>","callToAction":"Request a meeting","introHtml":"<p>Need to discuss meteoviva operations? Submit your request here.</p>","icon":10648,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[170],"key":""},{"id":"752","name":"Building information inquiry","descriptionHtml":"","callToAction":"Building information inquiry","introHtml":"<p>Building information inquiry</p>","icon":10485,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"755","name":"Control cabinet restart","descriptionHtml":"","callToAction":"Control cabinet restart","introHtml":"<p>Restart of control cabinet required</p>","icon":10474,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"37","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"716","name":"HVAC issues","descriptionHtml":"","callToAction":"HVAC issues","introHtml":"<p>HVAC equipment faults or defects</p>","icon":10666,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[],"key":""},{"id":"582","name":"Incoming Call","descriptionHtml":"","callToAction":"Incoming Call","introHtml":"","icon":10531,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"512","name":"Incoming chat message","descriptionHtml":"","callToAction":"Incoming chat message","introHtml":"<p>Incoming chat message in the meteoviva service desk</p>","icon":10537,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"754","name":"Log data issues","descriptionHtml":"","callToAction":"Log data issues","introHtml":"<p>Report issues with log data values</p>","icon":10490,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"757","name":"Meeting request","descriptionHtml":"","callToAction":"Meeting request","introHtml":"<p>Request a regular update meeting</p>","icon":10499,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"718","name":"meteoviva inactive","descriptionHtml":"","callToAction":"meteoviva inactive","introHtml":"<p>meteoviva control inactive</p>","icon":10599,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[],"key":""},{"id":"682","name":"Operator overwrite","descriptionHtml":"","callToAction":"Operator overwrite","introHtml":"<p>System not following meteoviva setpoint due to operator overwrite.</p>","icon":10653,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[],"key":""},{"id":"758","name":"Other inquiries","descriptionHtml":"","callToAction":"Other inquiries","introHtml":"<p>Other inquiries</p>","icon":10514,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"756","name":"Request for Proof of Performance data","descriptionHtml":"","callToAction":"Request for Proof of Performance data","introHtml":"<p>Request for Proof of Performance data</p>","icon":10620,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"717","name":"Request to disable meteoviva","descriptionHtml":"","callToAction":"Request to disable meteoviva","introHtml":"<p>meteoviva in unable to perform its services</p>","icon":10521,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"719","name":"Update climate profiles & runtimes","descriptionHtml":"","callToAction":"Update climate profiles & runtimes","introHtml":"<p>Updated occupancy hours and equipment run times</p>","icon":10583,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[],"key":""},{"id":"753","name":"Vacancy","descriptionHtml":"","callToAction":"Vacancy","introHtml":"<p>Updated vacancy or tenant plan</p>","icon":10516,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Indoor Comfort Concerns"},{"id":170,"name":"General Inquiry & Feedback"}],"orderMapping":{"170":[615,578,648,580,649],"11":[545]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzAxMzhkYi1kODQzLTQ3YWMtYjdlYS1iZmY1OGU1ZGUyOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE2MTkxMDI3ODAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTU1MDg2MCwibmJmIjoxNzc5NTQ5NjYwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.UTKrNKdGbS83ewZwaZS8o5LNtctrt7hoqI0JWvGkIXU","targetCollection":"upload-user-collection--1619102780","endpointUrl":"https://api.media.atlassian.com","clientId":"530138db-d843-47ac-b7ea-bff58e5de296","tokenDurationInMins":20}},"reqCreate":{"id":545,"projectId":10183,"issueType":{"id":"10126","name":"Support"},"form":{"name":"Report a comfort issue that needs attention","descriptionHtml":"<p>Please provide:</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The exact location where the issue occurred, such as the zone, equipment, floor, or room.</li>\n\t<li>How often the issue occurred and when it happened, such as on a specific date, regularly at a certain time of day, or as an isolated incident.<br/>\nPlease use the same area and system names as shown in the BMS and meteoviva cockpit. This will help us process your request more quickly and accurately.</li>\n</ul>\n","callToAction":"Report a comfort issue that needs attention","intro":"<p>Use this form for ongoing or persistent comfort issues.</p>","instructions":"<p>Please provide:</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The exact location where the issue occurred, such as the zone, equipment, floor, or room.</li>\n\t<li>How often the issue occurred and when it happened, such as on a specific date, regularly at a certain time of day, or as an isolated incident.<br/>\nPlease use the same area and system names as shown in the BMS and meteoviva cockpit. This will help us process your request more quickly and accurately.</li>\n</ul>\n","icon":10520,"iconUrl":"https://customer.service.meteoviva.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10720","fieldConfigId":"11170","label":"meteoviva property number","description":"Please provide your meteoviva property number, which you can find in the meteoviva cockpit.","descriptionHtml":"<p>Please provide your meteoviva property number, which you can find in the meteoviva cockpit.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What issue requires our attention?","description":"Please briefly describe your inquiry.","descriptionHtml":"<p>Please briefly describe your inquiry.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Issue description","description":"Please provide more details about the issue here, following the guidance above.","descriptionHtml":"<p>Please provide more details about the issue here, following the guidance above.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Please attach additional documents about the climate issue (optional but helpful).","descriptionHtml":"<p>Please attach additional documents about the climate issue (optional but helpful).</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/545","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/545","calendarParams":{"firstDay":0,"date":"2026-05-23T17:21:00+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzAxMzhkYi1kODQzLTQ3YWMtYjdlYS1iZmY1OGU1ZGUyOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE2MTkxMDI3ODAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTU1MDg2MCwibmJmIjoxNzc5NTQ5NjYwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.UTKrNKdGbS83ewZwaZS8o5LNtctrt7hoqI0JWvGkIXU","targetCollection":"upload-user-collection--1619102780","endpointUrl":"https://api.media.atlassian.com","clientId":"530138db-d843-47ac-b7ea-bff58e5de296","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}